We have a 30-day, hassle-free return or exchange policy. If you are unhappy with your purchase for any reason whatsoever, please send your frames back to us (include the return form with your name, phone number, and email), and we will promptly issue a refund to your credit card.

Absolutely! We offer customization options for frame color and shape and color for lenses. Choose from a variety of colors, finishes, and lenses to create a personalized pair of glasses. If you still can’t find what you’re looking for, contact us, and we’ll see how we can help!

Certainly! We provide prescription lens services. Upload your prescription during the purchase process, and our opticians will ensure your lenses are accurately curated to your vision needs.

Designed in Philly, our frames are sourced from a high-quality factory in China that has been producing our products for 10+ years. Once we receive the frames back in Philly, lenses are fabricated in our workshop (and some frames get hand finished too!) and then packaged with love and shipped directly to you.

Our frames are made of premium quality cellulose acetate.

It depends on the prescription and frame ordered, but most glasses are shipped within 5-8 days. Please visit our shipping page to understand the lead-times per order type.

Why does the item I received look different than the one I ordered through PhillyEyeWorks.com?

Many of the Philly Eyeworks colors are hand finished, resulting in subtle variations of shade and hue. Our tortoise color acetate frames are custom crafted resulting in unique patterns distinctive to each frame. In certain acetate colorways, the frame you receive may not look identical to the frame pictured online because of the unique nature of the custom crafted process used in most frames.

How can I find out when new products are available on PhillyEyeWorks.com?

Join the Philly Eyeworks Community and sign up for our newsletter here to stay up to date on all things Philly Eyeworks! Or, follow us on Instagram and Facebook!

Can you put lenses in frames I already own?

Yes! We will happily fabricate lenses for frames you already own in any of our Philly Eyeworks showrooms in Philadelphia. Of course we work very carefully, but this is done at your own risk and charges will apply.

How can I track my order?

Simply log in to your account and track the status of order.

How can I change or cancel my order?

We understand mistakes happen. You can modify or cancel your order up to an hour after it was placed. After that time, you are able to return your item in accordance to our return policy.

Do you sell Gift Cards?

We sell digital gift cards that may be redeemed on PhillyEyeWorks.com or at any of our Philadelphia locations. You may purchase these in denominations of $50, $100, $150, $300, $500 or $1,000 here. Please note: PhillyEyeWorks Gift Cards are non-refundable.

What forms of payment do you accept?

We accept Visa, Mastercard, Amex, Discover, Apple Pay, Paypal, Shop Pay Installments, as well as many preferred international payment options. We are no longer able to accept human blood as method of payment due to exceedingly high international exchange rates.

Is my payment secure?

Protecting your sensitive data is important to us, and we have taken several steps to ensure all of your data is secure.

Is sales tax added to my order?

All orders to the United States, including territories, are subject to local sales tax on non-prescription orders.